Got Questions? We’ve Got Answers.

Whether it’s your first Globus tour, or you’re joining us again, we're thrilled to have you! Either way, you’re sure to have a few questions about what to expect on your holiday. From accommodations to travel tips, we’re here to make preparing for your tour simple and easy.

Booking a Vacation FAQs

 

How do I find a vacation?
Choose a destination from our Explore Tours page. Click on a specific tour to be linked to a page that provides a tour overview and links to detailed information about the Itinerary, Highlights, Maps, Hotels, Dates, Prices, and more!

How do I make a reservation?
Once you have found a vacation that interests you, you can use the "Book It" button located on the tour page. You can also contact a travel advisor or call us at 033 0165 644 with any questions and to book your exciting Globus experience. 

Why should I choose Globus?

  • With 200+ vacations to 68 countries on six continents, Globus gives you a variety of ways to truly see the world the way you want.

  • A variety of travel styles and specialty travel to meet the desires of today’s traveller, including Choice Touring, Small-Groups, Faith-based travel and many more.

  • VIP access (no waiting in lines) to major sights throughout your journey.

  • Inside visits to major and must-see sights included in the vacation price.

  • First-class-and-above pre-selected hotels located in the centre of your destination.   

  • Expert Tour Directors who share their unique stories and knowledge of destinations in which they actually live.

 

Why am I asked to give my passport name, gender, and date of birth when booking air?
It is now a UK Government requirement for certain key passport & personal data to be provided for security reasons. You will be required to provide this information via a designated web portal. If you do not submit this data your booking may be subject to cancellation because the transport provider may be unable to allow you to travel. Please note that if you are travelling to/from/via the USA we are unable to issue your tickets or flight itinerary until the information has been provided. Therefore you must provide the data as soon as possible after the booking has been made and at least 4 months prior to departure. If you are booking within 4 months of departure you must submit the data immediately after booking via the relevant web portal. For destinations not involving the USA, the absolute final deadline for data to be submitted is 4 days prior to departure although again we would encourage you to submit the data as soon as your booking has been made. Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, and if you are unable to travel for any reason relating to the provision (or omission) of API data, no refunds will be available.

How does Globus support sustainable travel and protect the environment?
Globus is committed to minimizing our impact on the environment and to reducing dependence on non-renewable resources. In this endeavor, we have implemented policies to support this mission and are working carefully to enhance our products with this mission and our values combined. We are committed to complying with all relevant legislation and/or regulations.

Are Globus tours disability accessible?
Globus makes reasonable attempts to accommodate the special needs of disabled and mobility-impaired travellers but is not responsible in the event it is unable to do so. Because we cannot provide individual assistance to travellers in many situations, and most of our transportation services are not equipped with wheelchair ramps, we recommend that you view our terms and conditions for details and contact us to learn more.

Why is my contact information collected when I book?
There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt your vacation. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that Globus be able to contact you immediately and effectively - including nights, weekends, and holidays - to make sure we’ve informed you of any possible changes to your travel.

Additionally, the care and safety of our guests have always been our highest priority. There may be a need to contact you while on the trip or to contact someone back home due to an unforeseen event that happens while on the trip. Therefore, in addition to pre-trip contact information, we also require an emergency contact name and number, as well as an on-trip phone number for all travellers .

Preparing for Your Vacation FAQs

 

Do I need a passport and a visa?
When travelling outside the United Kingdom, a passport is required for U.K.  citizens. Some countries also require a visa. As travel regulations are constantly changing, we as a tour operator are unable to guarantee that the information we provide concerning such requirements is up to date or always accurate. It is your obligation to ensure that you check the most up to date position well in advance of departure and comply with all necessary Visa, Passport or other travel regulations. We would advise you to check the Foreign, Commonwealth & Development Office (FCDO) https://www.gov.uk/foreign-travel-advice or alternatively contact CIBT the visa specialists www.cibtvisas.co.uk/ Individual consulate embassy charges can vary for Visa’s, please research the latest charges to include within your holiday budget.  

What size can my suitcase be?
Due to limited coach capacity, your bag should have dimensions not exceeding 30"x21"x11" (62" linear dimensions) or weight exceeding 50 lbs. Carry-on bags should not exceed the dimensions of 12"x11"x6". Please note that air carriers, cruise lines and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. We regret we are unable to accept a second suitcase or any luggage exceeding these limits.

Some airlines are also charging fees for checked baggage, and these fees are not included in the holiday or airfare package price. Please check with your airline directly for baggage information and regulations. Globus is not responsible for any additional fees imposed by air carriers regarding baggage.

How many bags am I allowed to bring?
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on published holiday. Some tours have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.

Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors. Globus is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that passengers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveller's belongings throughout the duration of the vacation. Baggage insurance is recommended. Review our comprehensive Travel Protection Plan for available coverage options.  

Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not recognized as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.

For holidays in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for holidays in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa itineraries, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.

What is the difference between a twin bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin bedded room has two separate beds of any size; this is what we usually reserve for our guests.

What size is a triple room?
A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway may be requested but also cannot be guaranteed.

When will I receive my travel documents?
Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.

Where can I find information on currency rates?
If you are in the process of planning your holiday and need information on currency exchange rates, access our currency converter tool.

Can I pre-pay my gratuities before my trip?
Globus offers passengers the ability to pre-pay their Tour Director and Driver gratuities before departure. The service will help with planning and budgeting and it will be one more thing that is taken care of before your holiday starts. A base rate, per person, has been set for the length of each holiday and covers gratuities for the Tour Director and Driver, however, Local Guides and others are not covered in this amount. You can pre-purchase them at the time of booking online or over the phone or they can be added after you’re already booked (South Pacific is excluded from pre-paid gratuities).

When can I purchase optional excursions? 

You can view and pre-purchase optional excursions 90 days before your holiday starts, which will also be available while you're on holiday. A list of optional excursions will be included in your documents for review prior to departure. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal touring experience and plan your time and budget in advance. To purchase excursions for your Globus tour, log in to the MyGlobus site (you will need your invoice/reservation number).

How is seating determined on the coach? 
We offer daily rotation of seating, which gives everyone a variety of views.

 

When On Vacation FAQs

 
I’ve arrived at the airport and my flight has been cancelled?
If your flight has been cancelled please liaise directly with your airline to secure new flights. If you are worried about your arrival transfer, please refer to the Arrival Information section of your final documentation for arrival instructions. Alternatively call 020 8315 4510 to speak to a member of our team for further assistance. Please note this line is only manned Monday to Friday from 9am until 5.30pm.

I’ve arrived at the airport and my fight has been delayed?
If your flight has been delayed and you are worried about an onward connection, please liaise directly with the airline.  If you think you may miss your arrival transfer, please refer to the Arrival Information section of your final documentation. Alternatively, call 020 8315 4510 to speak to a member of our team for further assistance. Please note this line is only manned Monday to Friday from 9am until 5.30pm

I’ve arrived at the airport, my flights delayed, and I’m worried about my connecting flight?
If your flight has been delayed and you are worried about an onward connection, please ensure you advise the airline representative that you have a connecting flight with the airline who will be able to assist with also changing your connecting flight where necessary.

I’ve arrived at the destination airport and I cannot find my transfer?
If there are any issues with locating your transfer on arrival, please refer to the Arrival Information section of your travel document. If you miss this or are unable to locate the transport provider please take a taxi or airport bus and keep your receipt. This can be sent to us send to us upon your return and you will be reimbursed providing a transfer was included within your holiday arrangements.

I’ve arrived at my hotel and I am unable to check in? 
Check in time at hotels is generally after 2pm and you should anticipate having to check out by 10am irrespective of the time of your departure flight.

Who can I speak to locally if I have any concerns?
Please discuss this with your Tour or Cruise Director or local representative such as a hotel receptionist as they are best placed to help you.

I have suffered an injury or with illness whilst on holiday and I need to speak to someone?
Our tour director, cruise director or local representative will be able to assist you. You must also contact your travel insurer.

I have arrived at the destination airport and my luggage has not arrived?
Report your missing luggage at the desk in the airport making sure you provide them with your contact details. They will assist with tracing your luggage and will keep you updated with on when the luggage will be delivered. Don't forget to take their contact details in case you need to ask them for an update.

I’ve arrived at my hotel and I am unable to check in?
Check in time at hotels is generally after 2pm and you should anticipate having to check out by 10am irrespective of the time of your departure flight.

How can I contact the airline directly?
We have a list of airlines that we use and their contact details.
View Airline Contact Details >>

Committed to Your Health & Safety
Our Global Health & Safety Team has established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health and happiness of our guests. Learn more about Globus' On-Trip Assurance.