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Reserving or participating in any travel services offered by Cosmos Tours Limited. (authorized to do business as Globus, Cosmos, and Avalon Waterways) acting as tour operator or intermediary in the distribution of products packaged by other tour providers (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and/or the tour provider and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms") which include a Health & Safety Waiver and any other applicable waivers (see "Waivers" section) for your trip. Except as provided by applicable law, where you have booked a package (as defined under the Package Travel and Linked Travel Arrangements Regulations 2018) we will be the package organiser, unless you are advised otherwise. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms. The Company (and the tour provider if applicable)  reserves the right to update or amend these Terms at any time prior to you making a reservation. The Terms as listed online when completing a reservation are those that control except to the extent the Terms are superseded by applicable law.

Any payment made to The Company shall be deemed to constitute full acceptance of these Terms, including a Health & Safety Waiver. 

Guest Acknowledgement

Upon depositing your reservation, you must complete the Guest Acknowledgement process to register for your trip.  Completing Guest Acknowledgement is required to confirm your reservation.  Services will not be provided if you do not complete Guest Acknowledgement and you will be subject to cancellation fees.

During Guest Acknowledgement, you will be asked to verify the names on the reservation, provide at least one email address for reservation communications, and acknowledge and accept Terms & Conditions and a Health & Safety waiver for your trip.Group Reservations

Additional Terms & Conditions apply to Group reservations The Company provides these Group Reservation Terms & Conditions at the time the Group reservation is made or upon request. For group reservations please call us on 0330 8081 987 or alternatively email us at groups@cosmos.co.uk

Deposit, Payments, Confirmations & Invoicing 

Pricing & Price Guarantee

Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice. Pricing for trips and services are set by the tour provider and are subject to change at any time prior to receipt of full deposit. Once The Company (and / or the tour provider if applicable) processes payment for services of the full balance, the price is guaranteed not to increase unless you amend your reservation *(see Errors & Omissions).

Deposit to Hold Space

At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the information below.

Full Payment

Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.

If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit and airfare will be forfeited.

Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.

Ways to Pay

The Company accepts payment by credit and debit card or a bank transfer.

Confirmation

Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is confirmation of services on the reservation.

Accuracy of Invoice Details

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.

Errors & Omissions

*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company or the tour provider reserves the right to correct the price and re-invoice you at the correct price.

Financial Security

We provide full financial protection for our package holidays in the following ways:

  • When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive a confirmation invoice and an ATOL certificate from us (or our authorised Travel Agent if you did not book directly with us) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number (1082). The ATOL certificate lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

For further information, visit the ATOL website at caa.co.uk/atol-protection/. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note ATOL certificates are not available for flights departing from Jersey, Guernsey and Isle of Man.

When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA. For further information please see abta.com.

Deposit Amounts

Deposit amounts listed below are per person and do not include any deposit or final payment amounts for additional airfare.  Deposits are always non-refundable.

Globus and Cosmos Escorted Tours require a per person deposit of £150 for Europe and £200 for all other destinations.

Avalon Waterways require a per person deposit of £200 for all destinations. 

The following require a per person deposit amount of £400 

  • Trips that include Botswana
  • Cruises on the Delfin III
  • Cruises on the MS Farah

 

Final Payment Dates

Final payment dates are determined on days prior to the commencement of services.  Reservations not paid in full before the final payment date will be cancelled and the deposit will be retained. 

The following have a final payment date of 180 days prior to the commencement of services:

  • All trips that include the Ghan Train

All trips that include the following have a final payment date of 90 days prior to the commencement of services: 

  • Avalon Waterways 
  • Galapagos Cruises
  • Cruises on Iberostar Grand Amazon  
  • Cruises on the Delfin III
  • Cruises on the MS Farah
  • Cruises on Holland America Cruise Line
  • Hotel stays on the Galapagos Islands 
  • Trips that include Botswana
  • Trips that include North America Trains 

All other trips have a final payment date of 60 days prior to the commencement of services unless noted otherwise above.

Cancellation Fee Schedule

Cancellation fees are calculated based on the days prior to the commencement of services in which notification of trip cancellation is received.  Cancellation fees include all services on the reservation which are always non-refundable.

Cancellation Fees: (% of total price)

  • Final Payment Date – 30 days: 50%

  • 29 – 1 days: 80%

  • Day of departure or later: 100%

       

Revision Fees

On or Before Final Payment Date

All revisions to a reservation will incur a minimum £35 per person fee plus any airline change fees up to full airfare amount.  These fees are non-refundable.

After the Final Payment Date

Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation.  All cancellation fees apply in these instances.  All other revisions apply the same revision fee as above.

Not Included in Pricing

Unless specifically noted in your trip itinerary, the following is not included in your reservation.

  • airfare to and from the start of your trip
  • airfare between bookings from one tour/cruise to another
  • airfare within an itinerary unless specified in the itinerary as included;
  • intra-trip air, unless specified in the itinerary
  • excess baggage fees;
  • agricultural tax;
  • other per-person taxes imposed by government entities;
  • passports; visas; vaccinations;
  • gratuities to your Tour Director, Local Host, Driver, Local Guides, and/or Ship’s Crew; gratuities on ferries, trains, and cruise ships, unless stated. Please refer to the `Gratuities' section of these terms for more information.
  • laundry; telephone; minibar; 
  • entry/exit fees at airports;
  • alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on-board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
  • airport transfers on non-qualifying flights; 
  • North America transfers
  • optional excursions
  • porterage at airports and train stations
  • porterage at hotels on Cosmos and Independence by Globus; exceptions exist on select tours based on hotel facilities and operational necessity

Air Inclusive Deposit Amounts, Final Payment Dates & Cancellation Fee Schedule

Airfare & Flights

Air reservations are available through The Company only for travel originating from the United Kingdom. Airfare purchase in connection with tours or cruises must be round-trip.  The Company does not offer one-way tickets.

Airfare Contract

All airlines are independent of The Company; The Company does not own, manage or operate any air carrier or aircraft. Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services, to the extent allowable under applicable law.

Airfare Options

Flex-Air and Instant Purchase Air:

  • Flex-Air allows flexibility if you want to make changes to your trip schedule with lower revision fees.
  • Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.

Depending on product and destination, some trips may only offer one air option.

Intra-Trip Air:

Intra-Trip Air (or intra-vacation air as commonly known) is airfare that is provided within a tour or cruise itinerary and required for transport from one itinerary location to another. Intra-trip air may be Flex-Air or Instant Purchase Air depending on the product. This will be explained at the time the reservation is made. On some Independence by Globus itineraries, intra-trip air is optional in that it does not require purchase through The Company. This airfare will be additional to the tour or cruise itinerary pricing, payable at time of selection.

Air Inclusive Trips

At the time of booking, additional per person, non-refundable, non-transferable deposits and payments are required for your domestic and/or international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the information below. Air services are subject to the carrier’s terms and conditions, to these Terms, and to any applicable law.

Flex Air:

Deposit Amount: Included with air deposit (GBP)

Final Payment Date: Per product schedule above

Cancellation Fees: (% of total price)

  • Per product schedule above

Instant Purchase Air:

Deposit Amount: Full ticket amount at time of reservation (GBP)

Final Payment Date: At time of reservation

Cancellation Fees: (% of total price)

  • 100% including processing fee* applicable 24 hours after reservation.

Intra-Trip Air:

The following applies to Intra-Trip Air in South America, Asia, S. Pacific, and Africa.

Deposit Amount: £150 - 300 (GBP)

Final Payment Date: Per product schedule above

Cancellation Fees: (% of total price)

  • Per product schedule above

Airfare Fees

After your airfare is booked, any revisions you make may incur fees.  This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other).  At the time of the request, fees are applied and payable immediately.  The Company is not liable for necessary amendments due to errors in the information provided by you.  See “Accuracy of Invoice Details” above for your responsibilities and liability. If requested, an early ticketing fee of £35 per reservation will be collected prior to ticketing

Air Routings

Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

Airline Mileage Accrual

Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.

Seat Assignments

Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines , the tour provider if applicable, and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.

Airfare Schedule Changes

Unless provided for in these Terms or under applicable law, The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection.

For air purchased through The Company, if any air schedule requires an overnight stay in a gateway city, The Company can assist you with hotel reservations; however, the cost of the overnight stay (including, but not limited to, hotel and meals) is your expense.

Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.

Making Your Own Flight Arrangements

If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.

Participation Eligibility & Reductions

The minimum age to participate in any Globus and Cosmos travel service is 5 years of age and the minimum age for Avalon Waterways is 8 years of age, unless otherwise specified in the information below. An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations. You are responsible for the behaviour, security and supervision of all minors on your reservation.

Restrictions & Minimum Age

  • Vacations that include Camino de Santiago:12
  • Victoria Falls Safari Club & Ngoma Safari Lodge: 10
  • Chobe Princess: 7
  • Elephant Valley Lodge, Kadizora Camp, Saguni Safari Lodge: 6
  • Iberostar Grand Amazon: 10
  • Sydney Harbor New Year’s Eve Cruise: 18
  • Las Vegas: At least one participant must be 21 or older
  • Holland America or Norwegian Cruises: At least one participant must be 21 or older
  • Independence by Globus: 2

Reductions

Price reductions may be available to minors (see chart below). Reductions only apply when sharing accommodations with two adults using existing beds. Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout. You are solely responsible for these costs.

Reductions are off the base land price only and do not include airfare. Final reductions are quoted with your reservation.

Reduction Amounts & Exceptions

South America:

  • No reduction on Galapagos cruises or Galapagos hotel stays; cruises on Iberostar Grand Amazon

Avalon Waterways:

  • No reductions

Independence by Globus 

  • 5-17:10%

Escorted Globus & Cosmos:

  • 5-17: 10%

Escapes by Globus

  • No Reductions

Cancellations & Refunds

Participant Cancellations

You may cancel your reservation by notifying The Company (and / or the tour provider if applicable). Calculation of cancellation fee amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification. See the information above.

Cancellation and Change by The Company or the Tour Provider

Cancellation

To the extent permitted by applicable law, The Company, or the tour provider if applicable, reserve the right to cancel, change or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labour or Force Majeure Event (see under "Unavoidable & Extraordinary Circumstances" section).

 

In the event of a cancellation by The Company (or the tour provider if applicable) prior to departure for reasons excluding Force Majeure (see section “Unavoidable and extraordinary Circumstances”), The Company, on behalf of the tour provider if applicable, will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability.  The Company, on behalf of the tour provider if applicable, will refund the difference in price if the alternate is lower.  You are responsible for additional costs if the alternate is higher.  If this rebooking option is not acceptable to you The Company’s only responsibility is refunding you the amounts paid by you for the reservation. The Company will not refund any administration or amendment fees paid.

 

In the event of a cancellation by The Company (on behalf of or by the tour provider if applicable) prior to departure or during your trip for conditions under Force Majeure (see section "Unavoidable & Extraordinary Circumstances"), The Company (on behalf of the tour provider if applicable) will provide you with a refund for the for the portion of the trip that is impacted.  

 

The Company is not liable or responsible for any arrangements made independently of The Company.  The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, excursion and travel protection related charges.

Change 

The Company (on behalf of or by the tour provider if applicable) can change your trip price after you’ve booked, only in certain circumstances:

 

Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

 

The Company (on behalf of or by the tour provider if applicable) will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your trip, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another trip if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

 

Should the price of your trip go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

The Company(on behalf of or by the tour provider if applicable) is able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

Where we are forced to make significant alteration to any of the main characteristics of the arrangements you can accept the change offered, cancel free of charge and receive a refund or book an available alternative holiday of a similar standard. Again, the Company will refund the difference in price if the alternative is lower and you are responsible for an additional cost if the alternate is higher. Please see our `Significant Change' Section for a non-exhausted list of examples of what is classed as a significant change, details of any compensation that may be payable and further terms that apply in the event of a significant change, globusjourneys.co.uk/significant-changes-information/

 

The Company or the tour provider is not liable or responsible for any arrangements made independently of the Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, and excursions.

Refunds

Any request for refunds is subject to these Terms and subject to approval from the tour provider if applicable.

Airport Transfers

Airport transfers are complimentary (excluding North America and select itineraries) with air booked through The Company on qualifying flights and dates. Not all flights or dates qualify. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers. Airport transfers are not available in North America and on select itineraries unless otherwise specified in the itinerary.

Private Touring

Changes made on route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc.) are not refundable nor exchangeable for other services.

Unused Services

No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.

Subject to Change Itineraries

The Company (and/or the tour provider if applicable) will notify you via email when the final itinerary is available for departures advertised with "subject to itinerary modifications".

Unavoidable and Extraordinary Circumstances 

To the extent permitted by applicable law, in the event of a Force Majeure Event ( as defined below) The company shall be excused, discharged and released from performance to the extent such performance is so limited or prevented, without liability of any kind due to any unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The Company (and/or the tour provider if applicable) assumes no liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company's control (Force Majeure Event) including without limitation.

 

• Fire • Landslides • Volcanic eruption • Inclement weather • Environmental pollution or contamination • Earthquake • Low or high water levels • Flood • Water or power shortages or failures • Tropical storms or hurricanes • Riots or civil commissions or disturbances or any other acts of similar nature • Sabotage • Strikes of labour disruptions • Arrests • Restraint of rulers or peoples • Expropriations • Acts of terrorism • War • Insurrection • Quarantine restrictions • Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic • Government seizures • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization • Damages to its facilities or the travel supplier and its facilities • Or any other unforeseen circumstances or any other factors unforeseen the company or the tour provider if applicable, that adversely affects or hampers its ability to fulfil any of its contractual conditions.• If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. • Unforeseen consequences of Brexit.

 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

Special Needs & Participation Requirements

Any special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company or the tour provider if applicable have not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company or the tour provider if applicable may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the trip.

Suitability & Accessibility

Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available. The Company (or the tour provider if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant

Personal Services

The Company (or the tour provider if applicable) do not provide personal services or individual assistants to trip participants. Our staff and the Service Providers are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.

Wheelchairs

You must notify us at the time of reservation if you are travelling with a wheelchair, if the need for a wheelchair arises after the reservation, then as soon as the need is known we must be informed. Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. You must be able to walk up/down steps (for motorcoaches) and walk on ramps without a wheelchair or walker for cruises. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. The Company (on behalf of the tour provider if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases.

The Company (on behalf of the tour provider if applicable) may allow collapsible wheelchair that fit within the restrictions (1030mm/40.55" length x 555mm/21.85" width) when travel with a wheelchair is disclosed to The Company. Your are responsible for storage (e.g. in your room) and maintenance of any permissible weather.

No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant.

Motorized Scooters

Motorized scooters are not permitted and cannot be accommodated on services provided by The Company (on behalf of the tour provider if applicable) . If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. We require notice at the time of reservation to arrange services or if the need for such services arises after reservation, as soon as the need is known.

Authority to Remove or Refuse Participants

In the sole discretion of The Company, the tour provider or the Ship’s Operator or Captain, The Company and/or the tour provider if applicable may refuse transport to you or may require you to leave the tour or disembark if it is reasonably believed that you

  • are dangerous to others or to yourself;
  • have engaged in, are engaged in, or are threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), the tour provider, the Company representatives, or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
  • have failed or refused to follow, or are failing or refusing to follow The Company’s or the tour providers rules and procedures or the instructions of The Company, the tour provider, its representatives, or the Captain or the crew members.

In the event you are removed, you may be left at any city, port or place the motorcoach stops at or the ship calls without any liability to The Company, the tour provider or its representatives. The Company (on behalf of the tour provider if applicable) shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section.

In the event you are removed, The Company and/or the tour provider will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. The Company and the tour provider if applicable shall be entitled to recover from you any costs or expenses incurred by The Company, the tour provider or its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.

Information Required for Reservation & Travel

As a condition of reservation, you must provide the information requested by The Company and/or the tour provider if applicable along with your initial payment. The Company and/or the tour provider if applicable reserve the right to cancel your reservation and all services, and retain all related cancellation fees if your information is incomplete or inaccurate. Your personal data security for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United Kingdom. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

By making a reservation via The Company

  • you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above
  • you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.

See The Company Privacy Policy for more information on usage of your data https://www.globusjourneys.co.uk/privacy/

Information Required

  • Full name as per government issued ID with which you will travel
  • Address
  • Date of birth
  • Full passport details
  • Email address
  • Credit card information
  • Disabilities
  • Medical conditions
  • Dietary restrictions you make known to The Company or the tour provider if applicable
  • Emergency contact (non-participant)
  • On tour contact information (your mobile phone or email address)
  • If any additional information is required, it will be requested from you with your reservation.

On Trip Experience 

Allowance & Porterage

Hotel porterage (where available) for one bag per participant is included in the price on Globus and Avalon. Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director. If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense.

Porterage is not included at train stations or airports. Additionally porterage is not included at hotels on Cosmos or Independence by Globus tours ; exceptions exist on select tours based on hotel facilities and operational necessity.

Restrictions

For Travel via The Company:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 50lbs / 22kg maximum

Motorcoach Carry-on:

  • Carry-on bags must be small enough to store in overhead bins or under the seat in front of you.
  • Dimensions: 12"x11"x 6" / 30cm x 28 cm x 15 cm maximum.
  • For safety reasons, wheeled carry-on bags are not permitted.

For Asia Trips with Intra-Trip Air:

  • Weight: 44lbs / 20kg maximum.
  • Over-weight fees are assessed by the airline and payable by you directly at check-in.

For India Trips with Intra-Trip Air:

  • Weight: 33lbs / 15kg maximum.
  • Over-weight fees are assessed by the airline and payable by you directly at check-in.

For Trips to Botswana’s Okavango Delta:

  • Dimensions: 26” x 12” x 10” / 66cm x 30cm x 25cm maximum
  • Weight: 44lbs / 20kg maximum including hand luggage
  • Baggage must be soft sided

For Trips to South Africa, Zimbabwe, and Chobe National Park:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 44lbs / 20kg maximum

For Trips to Kenya and Tanzania:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 33lbs / 15kg maximum
  • Baggage must be soft sided

Independent Airlines:

  • All airlines have their own baggage policies and restrictions. These can be found on the carrier’s website. Baggage fees are not included in airfare price and The Company is not liable for any additional fees. You are required to pay all fees directly to the airline at check-in.

Damage & Liability

Except as provided by applicable law, The Company (and/or the tour provider if applicable) has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.

Dietary Requests

Avalon Waterways

Avalon Waterways will attempt to honour dietary requests when possible.

General Touring

Special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company or the tour provider if applicable has no liability for availability.

Within the United States, reasonable accommodations will be made providing that The Company or the tour provider if applicable receives reasonable notice of such needs in advance of departure.

When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.

Elevators

Some ships and hotels have elevators, but many small ships do not. If you require an elevator, enquire before making a reservation.

English

All Tour / Cruise Directors, Local Hosts®, Local Guides, and ships’ crews speak English, and all trip commentary and instruction are conducted in English only. For safety, maximum enjoyment and understanding, you must be able to read, understand, and speak English.

Gratuities

For 2024 and onwards a new gratuity inclusive product and pricing will be included across our touring brands of Globus and Cosmos for some destinations. The new initiative has not been extended to all touring destinations due to the variations of tipping practices across different Countries. Please also check your tour destination below for more information on what gratuities are included.

North & Central America

Tips included for Tour Director & Driver. Please note that gratuities for local guides or extensions are not pre-paid and are paid on tour.

South America

Tips included for Tour Director, Driver, and Local Guides on core tour only. Please note they are not included for any extensions, local guides, naturalists, ship’s crew.

Asia

Tips included for Tour Director, Driver, Local Guides & Ships Crew (where applicable) on core tour and on extensions.

East Africa

Tip included for Tour director, Driver/Guide, Local Guides (where applicable) for core tour and extensions.

South Africa

Tip included for Tour Director, Driver, Ranger, Game Tracker & Local guides (where applicable) on core tour and extensions.

Europe

Tips are not included in the cost of the holiday for Tour / Cruise Director, Local Hosts®, Local Guides, Driver, and Ship’s Crew.

South Pacific

Tips are not included in the cost of the holiday for Tour / Cruise Director, Local Hosts®, Local Guides, Driver, and Ship’s Crew. Please note that tipping is included for wait staff at included meals.

Mexico

Tips are not included in the cost of the holiday for Tour / Cruise Director, Local Hosts®, Local Guides, Driver, and Ship’s Crew. This is applicable for tours that are spending the full duration of the tour in Mexico only. If your tour travels into Mexico short term i.e. one day as part of another tour tips are included.

Holiday Insurance

Adequate and appropriate travel insurance is essential for your protection and every member of your party must have valid insurance cover. We have partnered with Holiday Extras, a leading travel insurance provider, who can provide you with comprehensive travel insurance for your trip.  Any insurance purchased via Holiday Extras will not form part of your contract with us and your contract for insurance will be between you and Holiday Extras. Holiday Extras can offer competitive rates of insurance, details of which can be found on the insurance page click here for more information. If you do not purchase this insurance, you must arrange alternative insurance. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the needs of you and your party, including cruise cover if your holiday includes a cruise.

Holidays, Special Events & Venue Closures

At times, venues are limited or not available due to local holidays, events or various seasons/reasons. The Company and/or the tour provider if applicable will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company (or the tour provider if applicable) is not liable for venue availability. The Company (on behalf of the tour provider if applicable) will offer alternatives when possible.

Insecticide

Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights, visit https://www.transportation.gov/airconsumer/spray

Itinerary Timings

Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.

Optional Excursions

Optional excursions are not included in your reservation unless specified. Optional excursions are provided by independent third-party operators ("Excursion Operators"). The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Excursion Operators' terms & conditions, and any terms that are required by such Excursion Operators will also inure to the benefit of The Company or the tour provider if applicable. .

Optional excursions purchased via The Company are subject to separate terms and conditions which are available during booking.

For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. Your Tour / Cruise Director will advise of availability as applicable.

Photographs & Pictures

Photographs or pictures appearing in the brochure, planner or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

Possession of Drugs

Any carriage or possession of illegal drugs will result in immediate termination of your trip.

You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

Punctuality on Trip

The Company (and/or the tour provider if applicable)  is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. The Company (and/or the tour provider if applicable) will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.

Smoking

Smoking is not allowed on transportation that is exclusively provided via The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider's terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.

Smoking and Hotel Rooms

The Company (or the tour provider) assist in contracting non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company and the tour provider if applicable cannot guarantee availability. Smoking in a non-smoking room will be subject to all costs payable directly to the hotel by you.

Wi-Fi on Transportation Provided via The Company

Wi-Fi, when available on transportation provided via The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage agreements.

The Company is not liable for the speed, reliability, or security of Wi-Fi available on transportation provided via The Company. Connectivity is not guaranteed.

Safety & Medical Care

Certain risks and dangers may arise beyond our control, including but not limited to:

  • the hazards of traveling in undeveloped areas;
  • travel by boat, train, automobile, aircraft, or other means of transportation;
  • forces of nature;
  • political unrest;
  • acts of lawlessness or terrorism;
  • accident or illness in remote regions without means of rapid evacuation or availability of medical facilities.

The Company (or the tour provider if applicable) will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company (or the tour provider if applicable) will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company (or the tour provider if applicable)  regarding the provision of medical care or the adequacy of any care rendered.

The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company (or the tour provider if applicable) harmless for them.

Government Travel Sites

The Government of the United Kingdom periodically issues and updates travel warnings and travel alerts for U.K. citizens travelling domestically and abroad.  It is your responsibility to review the current information on travel and security when making plans to travel with The Company.  You are responsible for evaluation the travel information and your acceptance of risk of travel prior to making a reservation.  Visihttps://www.gov.uk/foreign-travel-advice for travel information.  By making a reservation with The Company(or the tour provider if applicable), you acknowledge you are aware of the travel information advised by the government of your citizenship.

Illness

The Company the tour provider, the Ship’s Operator or Captain reserve the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behaviour-related assessment is at the sole discretion of The Company, the tour provider, the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services.

You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.

Medical Personnel

No medical personnel travels with your group or is present on board the vessels. The Company and the tour provider if applicable cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company and/or the tour provider must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

Motorcoach Safety

You are responsible for wearing your seatbelt when provided. The Company, the tour provider and Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them.

You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company (or the tour provider if applicable) does not provide child safety devices.

Personal Photo, Video Rules & Regulations

We understand you may be interested in documenting and sharing your vacation experience via photo or video content. Please understand that every guest experience is important. Your photo and video activity must be done with care, sensitivity, and consideration of fellow guests. Filming and photography cannot be regarded as intrusive. You will be requested to limit activity if guests complain. If you do not comply, you may be asked to leave your trip subject to the Authority to Remove or Refuse Participants clause above.

Should you choose to share photos and videos online, on a social media platform or alike, such photos and videos must not include fellow guests unless you have received the express, written permission of those guests to post photos and/or videos of their likeness.  Additionally, be careful and selective about content or photos you post and share, and do not disclose sensitive or confidential content. The Company will not be responsible, or liable to you or any third party, for the content or accuracy of any content posted by you or any other guest, or for the security of such content. Sharing content is done at your own risk.

Occasionally, we will use photographs and / or video taken on tour by professional photographers/videographers, industry professionals or fellow guests, for promotional use.  If you prefer that your image not be used in any marketing activities, please notify your Tour or Cruise Director at the start of your Trip.

Pregnant Guests

The Company , the tour provider, and the Service Providers do not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board the cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Weapons

Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type

Hotels & Cabins

Hotels are listed in the accommodation section of our website and in our brochure.

Air-Conditioning

Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company (or the tour provider if applicable)  has no control over air-conditioning at hotels.

Check-in Times

The Company (on behalf of the tour provider if applicable) does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.

Cruise Staterooms

Unless available and selected during the reservation process, staterooms are assigned upon embarkation. On Avalon Waterways cruises, The Company (or the tour provider if applicable)  reserves the right to change your cabin when necessary. Upgrades must be purchased in advance of departure; there is no guarantee of upgrade availability if not purchased in advance.

Hotel Changes

Hotels are not guaranteed. The Company reserves the right to substitute hotels of similar standards at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.

Hotel Reward Points

Hotel rewards/points cannot be earned or redeemed with hotels contracted by The Company and/or the tour provider if applicable.

Hotel Property Compliance

You have obligations and responsibilities when staying in accommodations provided via The Company or by the tour provider if applicable.  By agreeing to these Terms, you are agreeing to the following:

  • You agree to not invite into the hotel, whether common areas or your room, any person whose behaviour is likely to be disruptive either to the hotel property or other guests.
  • You agree to not bring in any beverages or food from outside sources, unless clearly permitted in advance by the hotel. This includes common areas as well as your room.
  • You agree to not disrupt or interfere with the operations of the hotel, including its staff.

  • You agree to comply with all safety regulations within the hotel, including staff and emergency personnel.

  • You agree to submit upon check-in a valid credit card which will be authorized for payment of incidentals you utilize during your stay, including but not limited to, room service, bar or restaurant services (outside the services provided within the itinerary), movies, mini-bar or porterage services.

Failure to comply with hotel policies and regulations may result in the hotel requesting you leave the premises without compensation or refund.  Furthermore, you are liable for all damage caused by you or anyone whom you invite on the property, and you are responsible for all costs arising from such damage and/or failure to comply with the above policies.

Room Configuration

The Company (or the tour provider if applicable) contracts standard, twin-bedded rooms (two separate beds per room). Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company (or the tour provider if applicable).

Singles

Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Triple Rooms

Availability of triple rooms at hotels varies by itinerary. Triple rooms/cabins are not available on Avalon Waterways.

Triple rooms accommodate three people, but do not guarantee three separate beds. An additional bed, if available, is at the hotel’s discretion and may be a roll-away bed put in for the night or a convertible sofa. If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.

 

Transportation

Alcohol

Alcohol consumption is not permitted on any motorcoaches.

Rail & Air Services

If included rail or air services are unavailable, alternate services are provided at the expense of The Company(or the tour provider if applicable).

Seat Rotation

For touring with Globus and Cosmos, The Company (or the tour provider if applicable) follows a mandatory, daily seat rotation on motorcoaches for all participants following recommendations by state, federal and country government agencies. Seat rotation may not be available in all instances and Tour Directors will provide more information on tour.

Transfers

Transfers are provided by independent third-party transportation companies. Airport transfers for Globus and Cosmos are often group transfers operated by motorcoach and may have pre-set departures times.

The Company (and/or the tour provider if applicable) is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable. Transfers are not provided in North America.

River Cruising

Carrier Terms

On For trips that include cruises, you are subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available upon request.  For Avalon Waterways,  Carrier Terms & Conditions can be found on the AvalonWaterways.com website.  

Cruise Itinerary Changes & Cancellations – Exclusion of Liability

The Company the tour provider, the Ship’s Operator or Captain reserve the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company (or the tour provider if applicable).

The Company (or the tour provider if applicable) reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.

Double Docking

Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking - when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company (or the tour provider if applicable) will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company  (or the tour provider if applicable) for reasons of such assignment.

River, Canal, Lock & Dock Maintenance

River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company (or the tour provider if applicable) to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company (or the tour provider if applicable) will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

Trip Documents

It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company (and/or the tour provider if applicable) is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.

Documents for Minors

Due to heightened security, many countries have adopted practices to prevent international abductions of children. It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors.

Guest Communications

The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. A full travel packet is available electronically 2-3 weeks prior to departure.

Member Certificate

Acceptance on your trip is subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final Documents.

Passports

You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company (or the tour provider if applicable) requires your passport details prior to final documentation for all international travel.

Vaccinations or Medical Certificates

You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

Visas

It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company (and/or the tour provider if applicable) is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation.

Waivers 

Health & Safety

Signing of a Health & Safety Waiver is required for travel with The Company or the tour provider if applicable).  You will not be allowed on trip without signing the waiver and you will be subject to the cancellation fees above. You can view a copy of the Health & Safety Waiver by clicking here 

Avalon Waterways

Signing of a Liability Release is required on Avalon Waterways cruises and for the activities that have higher levels of participation on all cruises. On the first day of the cruise, the Cruise Director will ask you to sign the Liability Release. You can view a copy by clicking here

 

Safari Travel Assumption of Risk

Signing of a Liability Release is required. You will be required to sign this Liability Release prior to departure. Your reservation will be cancelled if this Liability Release is not returned to The Company before your departure. You can view a copy by clicking here

Waivers General

During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company (and/or the tour provider if applicable)..

Service Inquiries After Your Trip

The Company Contact

If you wish to inquire about any services, ensure all correspondence is received by:
Traveller Services, Avalon House, Lower Mortlake Road, Richmond, Surrey, TW9 2JY or emailed to service@cosmos.co.uk

Claims or Complaints

Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any tour provider, supplier of travel packages, suppliers of services (including Service Providers), sub- contractors, or agents in relation to any service provided to you must be made to the Tour or Cruise Director or Local Host® immediately while on trip.

Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.

Responsibility

The Company

Cosmos Tours Limited, is an independent company (“The Company”) licensed to market and distribute travel products under the Globus, Cosmos, and Avalon Waterways brand names either made on their own or packaged by the tour operators. Trip services, including, but not limited to, transportation, sightseeing, and accommodations through independent contracts with third-party suppliers.

Company Representation

No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.

A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.

International Conventions & Treaties

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (eg, the Warsaw Convention, the Montréal Convention for international travel by air, any conventions, regulations or any their laws on Air Carrier Liability for air carriers and the Athens Convention for international travel by sea) in that situation.

Laws & Jurisdiction

These Terms and Conditions are governed by English law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Liability

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements (excluding insurance premiums and amendment charges), unless a lower limitation applies to your claim.

Our liability will also be limited in accordance with and/or in an identical manner to:

a) The contractual terms of the companies that provide the travel services that make up your trip. These terms are incorporated in to your reservations; and

b) Any relevant international convention, including but not limited to the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any relevant conventions.

Service Providers

Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates.

From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos or Avalon Waterways” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers.

All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.

Service Responsibilities

After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company (or the tour provider if applicable), depending on the circumstances, The Company (or the tour provider if applicable) will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.

Disputes

We are a member of ABTA, membership number V3031, and are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct, disputes arising out of or relating to this contract which cannot be amicably settled may be referred to arbitration.

Arbitration

The ABTA arbitration scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or abta.com.

Trade Names

Avalon Waterways

AVALON WATERWAYS, and other AVALON formative marks, are trademarks and service marks owned and/or applied for and/or registered by Avalon Waterways AG, in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways AG.

Cosmos

COSMOS and ADVENTURE IS KNOCKING are trademarks and service marks owned and/or applied for and/or registered by Cosmos European Travels AG, in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademarks and service marks COSMOS and ADVENTURE IS KNOCKING, owned by Cosmos European Travels AG.

Globus

GLOBUS is a trademark and service mark owned and/or applied for and/or registered by Globus International Travel AG, in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark GLOBUS owned by Globus International Travel AG.

A WORLD BEYOND is a trademark owned and/or applied for and/or registered by Globus International Travel AG, in the U.S. Patent & Trademark Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademarks A WORLD BEYOND owned by Globus International Travel AG.

Revision Date: 27 December  2023