Please Read Carefully

Reserving or participating in any travel services offered by Cosmos Tours Limited. (authorized to do business as Globus, Cosmos, and Avalon Waterways) (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms") which include a Health & Safety and any other applicable waivers (see "Waivers" section) for your trip. Where you have booked a package (as defined under the Package Travel and Linked Travel Arrangements Regulations 2018) we will be the package organiser, unless you are advised otherwise. You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms. The Company reserves the right to update or amend these Terms at any time prior to you making a reservation. The Terms as listed online when completing a reservation are those that control. Any payment made to The Company shall be deemed to constitute full acceptance of these Terms, including a Health & Safety Waiver. 

Guest Acknowledgement 

Immediately after making your reservation, you must complete the Guest Acknowledgement process to register for your trip.  Completing Guest Acknowledgement is required to confirm your reservation.  Services will not be provided if you do not complete Guest Acknowledgement and you will be subject to cancellation fees.

During Guest Acknowledgement, you will be asked to verify the names on the reservation, provide at least one email address for reservation communications, and acknowledge and accept Terms & Conditions and a Health & Safety waiver for your trip.

Group Reservations

Additional Terms & Conditions apply to Group reservations The Company provides these Group Reservation Terms & Conditions at the time the Group reservation is made or upon request. For group reservations please call us on 03308081987 or alternatively email us at groups@cosmos.co.uk

Deposit, Payments, Confirmation & Invoicing

Pricing & Price Guarantee

Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice. Pricing for our trips and services are subject to change at any time prior to receipt of full deposit. Once The Company processes payment for services of the full balance, the price is guaranteed not to increase unless you amend your reservation *(see Errors & Omissions). Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your trips and services  may change after you have booked. However, there will be no change after the balance of the trips and services is paid in full or within 20 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your trips and services, which excludes insurance premiums and any amendment charges. You will be charged the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission (if applicable). If this means that you must pay an increase of more than 8% of the price of your travel arrangements, you will have the options set out in the Subject to Change Holidays section of these Booking Conditions. Should the price go down any difference in price will be refunded to you. However, please note that trips and services are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Deposit to Hold Space

At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the information below.

Full Payment

Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.

If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit and airfare will be forfeited.

Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.

Ways to Pay

The Company accepts payment by credit and debit card or a bank transfer.

Confirmation

Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is confirmation of services on the reservation.

Accuracy of Invoice Details

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.

Errors & Omissions

*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company reserves the right to correct the price and re-invoice you at the correct price.

Financial Security

We provide full financial protection for our package holidays in the following ways:

  • When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive a confirmation invoice and an ATOL certificate from us (or our authorised Travel Agent if you did not book directly with us) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number (1082). The ATOL certificate lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

For further information, visit the ATOL website at caa.co.uk/atol-protection/. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

When you buy a package holiday that does not include a flight, protection is provided by way of a bond held by ABTA. For further information please see abta.com.

Deposit Amounts, Final Payment Dates & Cancellation Fee Schedule

Amounts listed below are per person.  Final payment dates are determined on days prior to the commencement of services. Cancellation fees are calculated based on the days prior to the commencement of services. Cancellation fees include all services on the reservation.

 

Globus and Cosmos Escorted Tours

Deposits - British Tours 9300,9310,9320,9330 50 Europe 150, All other destinations 200.

Final Payment Date - 45 days before

Cancellation Fees: 45-22: 20% 21-8: 30 % 7-1: 50% <1: 100%

 

South America, South Pacific, Africa, Asia

Deposit - 200

Final Payment Date - 60 days before

Cancellation Fees: 60-22: 20% 21-8: 30% 7-1: 50% <1: 100%

 

Avalon Waterways

Deposit  2021 departures - 200 Europe, 500 non-Europe

Final Payment Date - 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Avalon Waterways

Deposit 2022 Departures - 200 All destinations (except The Delfin which is 400) 

Final Payment Date for all departures - 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Botswana 

Deposit 400

Final Payment Date - 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Cruises on the Delfin III and Ms Farah 

Deposit - 400

Final Payment Date - 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Galapagos Cruises, Cruises on Iberostar Grand Amazon, and hotel stays on the Galapagos Islands

Deposit - 200

Final Payment Date - 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Greece, Israel Jordan, Egypt, Turkey, Iceland, Escapes by Globus

Deposit - 150

Final Payment Date - 60 days before

Cancellation Fees: 60-31: 50% 30-2: 90% <2: 100%

 

Holland America Cruise Line 

Deposit - 200

Final Payment Date - 75 days before

Cancellation Fees: 75-57: 20% 56-29: 50% 28-16: 75% <16: 100%

 

Ghan Train

Deposit - 200

Final Payment Date - 120 days before

Cancellation Fees: 120-91: 10% 90-61: 20% 60-46: 30% 45-1: 50% <1: 100%

 

Mamanuca Island Fiji

Deposit - 200

Final Payment Date 60 days before

Cancellation Fees: 60-22: 25% 21-15: 50% 14-7: 75% <7: 100%

 

North America Trains

Deposit - 200

Final Payment Date 65 days before

Cancellation Fees: 65-47: 50% <47: 100%

 

Norwegian Cruise Line

Deposit - 200

Final Payment Date 110 days before

Cancellation Fees: 110-75: 20% 74-61: 50% 60-8: 75% <8: 100%

 

Oberammergau Passion Play 2022 – Avalon Waterways

Deposit 480 

Final Payment Date 90 days before

Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%

 

Oberammergau Passion Play 2022 – Globus & Cosmos 

Deposit 480

Final Payment Date 45 days before

Cancellation Fees: 45 – 22: 40% 21-8: 60% 7-1: 80% <1: 100%

 

The Camino, A Walking Tour

Deposit Amount: 150

Final Payment Date: 90 days before

Cancellation Fees: 90 - 60: 35%, 59-30:50%, 29 - 1: 80%, <1:100%

Revision Fees

On or Before the Final Payment Date

All revisions to a reservation will incur a minimum £35 per person fee plus any airline change fees up to full airfare amount.  These fees are non-refundable.

 

After the Final Payment Date

Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation. All cancellation fees apply in these instances. All other revisions apply the same revision fee as above.

Not Included in Pricing

Unless specifically noted in your trip itinerary, the following is not included in your reservation.

  • airfare to and from the start of your trip
  • excess baggage fees;
  • agricultural tax;
  • other per-person taxes imposed by government entities;
  • passports; visas; vaccinations;
  • gratuities to your Tour Director, Cruise Directors on non-Avalon Waterways, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; •
  • laundry; telephone; minibar; 
  • entry/exit fees at airports;
  • alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on-board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
  • airport transfers on non-qualifying flights; 
  • North America transfers for 2021 departures onward
  • optional excursions;
  • porterage at airports and train stations, on Monograms or on Cosmos (2022) and beyond.

Air Inclusive Deposit Amounts, Final Payment Dates & Cancellation Fee Schedules

Airfare & Flights

Air reservations are available through The Company only for travel originating from the United Kingdom

Airfare Contract

All airlines are independent of The Company; The Company does not own, manage or operate any air carrier or aircraft. Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services.

Airfare Options

Flex-Air, Instant Purchase Air and Intra-Trip Air:

  • Flex-Air allows flexibility if you want to make changes to your trip schedule with lower revision fees.
  • Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.
  • Intra-Trip Air: Intra-trip air may be Flex-Air or Instant Purchase Air depending on the product. This will be explained at the time the reservation is made.

Depending on product and destination, some trips may only offer one air option.

Air Inclusive Trips

Additional per person, non-refundable, non-transferable deposits and payments are required for your international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the information below.

International Air

Flex Air:

Deposit Amount: Included with air deposit (GBP)

Final Payment Date: Per product schedule above

Cancellation Fees: (% of total price)

  • Per product schedule above

Instant Purchase Air:

Deposit Amount: Full ticket amount at time of reservation (GBP)

Final Payment Date: At time of reservation

Cancellation Fees: (% of total price)

  • 100% including processing fee* applicable 24 hours after reservation.

Intra-Trip Air:

Deposit Amount: £150 - 300 (GBP)

Final Payment Date: Per product schedule above

Cancellation Fees: (% of total price)

  • Per product schedule above

Airfare Fees

After your airfare is booked, any revisions you make may incur fees.  This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other).  At the time of the request, fees are applied and payable immediately.  The Company is not liable for necessary amendments due to errors in the information provided by you.  See “Accuracy of Invoice Details” above for your responsibilities and liability. If requested, an early ticketing fee of £35 per reservation will be collected prior to ticketing

Air Routings

Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

Airline Mileage Accrual

Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.

Seat Assignments

Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.

Airfare Schedule Changes

The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection.

Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.

Making Your Own Flight Arrangements

If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.

Participation Eligibility & Reductions

The minimum age to participate in any Globus and Cosmos travel service is 5 years of age and the minimum age for Avalon Waterways is 8 years of age, unless otherwise specified in the information below. An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations. You are responsible for the behaviour, security and supervision of all minors on your reservation.

Restrictions & Minimum Age

Minimum Age

  • Victoria Falls Safari Club & Ngoma Safari Lodge: 10
  • Chobe Princess: 7
  • Elephant Valley Lodge, Kadizora Camp, Saguni Safari Lodge: 6
  • Iberostar Grand Amazon: 10
  • Sydney Harbor New Year’s Eve Cruise: 18
  • Oberammergau Globus and Cosmos 2022: 6
  • Las Vegas: At least one participant must be 21 or older
  • Holland America or Norwegian Cruises: At least one participant must be 21 or older
  • Monograms Trips: None unless specified above

Reductions

Price reductions may be available to minors (see chart below). Reductions only apply when sharing accommodations with two adults using existing beds. Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout. You are solely responsible for these costs.

Reductions are off the base land price only and do not include airfare. Final reductions are quoted with your reservation.

Reduction Amounts & Exceptions

Monograms: Asia, South Pacific, Africa, South America:

  • Under 2: Free of charge
  • 2-17: 10%
  • No reduction on Galapagos cruises or Galapagos hotel stays; cruises on Iberostar Grand Amazon

Monograms: Europe:

  • Under 2: Free of charge
  • 2-11: 25%
  • 12-17: 10%

Avalon Waterways:

  • No reductions

Escorted Globus & Cosmos:

  • 5-17: 10%
  • No reductions on Escapes by Globus

Cancellations & Refunds

Participant Cancellations

You may cancel your reservation by notifying The Company. Calculation of cancellation amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification. See the information above.

Cancellations and Changes by The Company

Cancellations

The Company reserves the right to cancel, change or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labour or Force Majeure Event (see under "Unavoidable & Extraordinary").


In the event of a cancellation by The Company before departure, The Company will try, at your discretion, to rebook the same trip with different departure date or a similar trip, but there is no guarantee of availability. The Company will refund the difference in price if the alternative is lower. You are responsible for additional costs if the alternate is higher. If this rebooking option is not acceptable to you, The Company’s only responsible for a Force Majeure event is to refund the amounts paid by you for the reservation.

In the event of a cancellation by The Company prior to departure or during your trip for conditions under Force Majeure, The Company will provide a future travel/booking credit for the portion of your trip impacted. Future travel/booking credit will be redeemable for travel with The Company for one year past your original trip start date. If a future travel/booking credit is not acceptable to you, in the majority of Force Majeure situations, you can notify the company. The Company’s only responsibility is to refund the amounts paid by you for the portion of your trip impacted.


Changes 

The Company can change your trip price after you’ve booked, only in certain circumstances:


Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.


The Company will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your trip, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another trip if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.


Should the price of your trip go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.


The Company is able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

Where we are forced to make significant alteration to any of the main characteristics of the arrangements you can accept the change offered, cancel free of charge and receive a refund or book an available alternative holiday of a similar standard. Again, the Company will refund the difference in price if the alternative is lower and you are responsible for an additional cost if the alternate is higher. Please see our `Significant Change' Section for a non-exhausted list of examples of what is classed as a significant change, details of any compensation that may be payable and further terms that apply in the event of a significant change, globusjourneys.co.uk/significant-changes-information/


The Company is not liable or responsible for any arrangements made independently of the Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, and excursions.

Refunds

Any request for refunds is subject to these Terms.

Airport Transfers

Airport transfers are complimentary (excluding North America) with air booked through The Company on qualifying flights and dates. Not all flights or dates qualify. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers. Airport transfers are not available in North America unless otherwise specified in the itinerary.

Private Touring

Changes made on route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc.) are not refundable nor exchangeable for other services.

Unused Services

No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.

Subject to Change Itineraries

The Company will notify you via email when the final itinerary is available for departures advertised with "subject to itinerary modifications".

Unavoidable and Extraordinary Circumstances

In the event of a Force Majeure Event ( as defined below) The company shall be excused, discharged and released from performance to the extent such performance is so limited or prevented, without liability of any kind due to any unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The Company assumes no liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company's control (Force Majeure Event) including without limitation.

 

• Fire • Landslides • Volcanic eruption • Inclement weather • Environmental pollution or contamination • Earthquake • Low or high water levels • Flood • Water or power shortages or failures • Tropical storms or hurricanes • Riots or civil commissions or disturbances or any other acts of similar nature • Sabotage • Strikes of labour disruptions • Arrests • Restraint of rulers or peoples • Expropriations • Acts of terrorism • War • Insurrection • Quarantine restrictions • Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic • Government seizures • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization • Damages to its facilities or the travel supplier and its facilities • Or any other unforeseen circumstances or any other factors unforeseen the company that adversely affects or hampers its ability to fulfil any of its contractual conditions.• Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.• If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. • Unforeseen consequences of Brexit.

 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

  

Special Needs & Participation Requirements

Any special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the Tour.

Suitability & Accessibility

Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available. The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant

Personal Services

The Company does not provide personal services or individual assistants to trip participants. Our staff are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.

Wheelchairs

Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available. The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant

Motorized Scooters

Motorized scooters are not permitted and cannot be accommodated on services provided by The Company. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. We require notice at the time of reservation to arrange services or if the need for such services arises after reservation, as soon as the need is known.

Authority to Remove or Refuse Participants

In the sole discretion of The Company or the Ship’s Operator or Captain, The Company may refuse transport to you or may require you to leave the tour or disembark if it is reasonably believed that you

  • are dangerous to others or to yourself;
  • have engaged in, are engaged in, or are threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), The Company representatives, or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
  • have failed or refused to follow, or are failing or refusing to follow The Company’s rules and procedures or the instructions of The Company, its representatives, or the crew members.

In the event you are removed, you may be left at any city, port or place the motorcoach stops at or the ship calls without any liability to The Company or its representatives. The Company shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section.

In the event you are removed, The Company will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. We shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.

Information Required for Reservation & Travel

As a condition of reservation, you must provide the information requested by The Company along with your initial payment. The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees if your information is incomplete or inaccurate. Your personal data security for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United Kingdom. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

By making a reservation with The Company

  • you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above
  • you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.

See The Company Privacy Policy for more information on usage of your data globusjourneys.co.uk/privacy/

Information Required

  • Full name as per government issued ID with which you will travel
  • Address
  • Date of birth
  • Full passport details
  • Email address
  • Credit card information
  • Disabilities
  • Medical conditions
  • Dietary restrictions you make known to The Company
  • Emergency contact (non-participant)
  • On tour contact information (mobile phone or email address)
  • If any additional information is required, it will be requested from you with your reservation.

On Trip Experience

Baggage: Size, Weight, Quantity & Restrictions

Allowance

Hotel porterage (where available) for one bag per participant is included in the price on Globus and Avalon. Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director. If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense.

Porterage is not included at train stations, airports, on Monograms, or Cosmos (2022 and beyond).

Restrictions

For Travel with The Company:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 50lbs / 22kg maximum

Motorcoach Carry-on:

  • Carry-on bags must be small enough to store in overhead bins or under the seat in front of you.
  • Dimensions: 12"x11"x 6" / 30cm x 28 cm x 15 cm maximum.
  • For safety reasons, wheeled carry-on bags are not permitted.

For Asia Trips with Intra-Trip Air:

  • Weight: 44lbs / 20kg maximum.
  • Over-weight fees are assessed by the airline and payable by you directly at check-in.

For India Trips with Intra-Trip Air:

  • Weight: 35lbs / 15kg maximum.
  • Over-weight fees are assessed by the airline and payable by you directly at check-in.

For Trips to Botswana’s Okavango Delta:

  • Dimensions: 26” x 12” x 10” / 66cm x 30cm x 25cm maximum
  • Weight: 44lbs / 20kg maximum including hand luggage
  • Baggage must be soft sided

For Trips to South Africa, Zimbabwe, and Chobe National Park:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 44lbs / 20kg maximum

For Trips to Kenya and Tanzania:

  • Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
  • Weight: 33lbs / 15kg maximum
  • Baggage must be soft sided

Independent Airlines:

  • All airlines have their own baggage policies and restrictions. These can be found on the carrier’s website. Baggage fees are not included in airfare price and The Company is not liable for any additional fees. You are required to pay all fees directly to the airline at check-in.

Damage & Liability

The Company has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.

Dietary Requests

On Avalon Waterways

Avalon Waterways will attempt to honour dietary requests when possible.

General Touring

Special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company has no liability for availability.

When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service

.

Elevators

Some ships and hotels have elevators, but many small ships do not. If you require an elevator, enquire before making a reservation.

English

All Tour / Cruise Directors, Local Hosts®, Local Guides, and ships’ crews speak English, and all trip commentary and instruction are conducted in English only. For safety, maximum enjoyment and understanding, you must be able to read, understand, and speak English.

Gratuities

Gratuities are included for wait staff at included meals (excluding hotel meals in Europe), and porterage at hotels for one suitcase per person during the land stay of your trip (except on Monograms, and on Cosmos 2022 and beyond).

Gratuities for your Tour / Cruise Director, Local Hosts®, Local Guides, driver, and ship’s crew are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.

Holiday Insurance

Adequate and appropriate travel insurance is essential for your protection. Each member of your party must have a valid holiday insurance policy. It is your responsibility to ensure that the insurance cover you purchase is adequate and appropriate for the needs of you and your party but it should at a minimum cover the cost of cancellation of your travel arrangements by you, and assistance (including medical costs and repatriation) in the event of accident or illness overseas, as well as compensating you for permanent injury, death, delays or loss of baggage and personal possessions. We also recommend extensive Covid cover. We do not check insurance policies. Please read your policy details carefully and take them with you on holiday.

Holidays, Special Events & Venue Closures

At times, venues are limited or not available due to local holidays, events or various seasons. The Company will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company is not liable for venue availability. The Company will offer alternatives when possible.

Insecticide

Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights, visit https://www.transportation.gov/airconsumer/spray

Itinerary Timings

Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.

Optional Excursions

Optional excursions are not included in your reservation. Optional excursions are provided by independent third-party operators ("Excursion Operators"). Your contract for any optional excursion is between you and the Excursion Operators. The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Excursion Operators' terms & conditions, and any terms that are required by such Excursion Operators will also inure to the benefit of The Company.

Optional excursions purchased through The Company are subject to separate terms and conditions which are available during booking.

For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. Your Tour / Cruise Director will advise of availability as applicable.

Photographs & Pictures

Photographs or pictures appearing in the brochure or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

Possession of Drugs

Any carriage or possession of illegal drugs will result in immediate termination of your trip.

You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

Punctuality on Trip

The Company is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. The Company will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.

Smoking

Smoking is not allowed on transportation that is exclusively provided by The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider's terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.

Smoking and Hotel Rooms

The Company contracts non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company cannot guarantee availability.

Guarantee Share rooms are non-smoking.

Wi-Fi on Transportation Provided by The Company

Wi-Fi, when provided by The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage agreements.

The Company is not liable for the speed, reliability, or security of Wi-Fi provided through The Company. Connectivity is not guaranteed.

Safety & Medical Care

Certain risks and dangers may arise beyond our control, including but not limited to:

  • the hazards of traveling in undeveloped areas;
  • travel by boat, train, automobile, aircraft, or other means of transportation;
  • forces of nature;
  • political unrest;
  • acts of lawlessness or terrorism;
  • accident or illness in remote regions without means of rapid evacuation or availability or medical facilities.

The Company will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company regarding the provision of medical care or the adequacy of any care rendered.

The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company harmless for them.

Government Travel Sites

The Government of the United Kingdom periodically issues and updates travel warnings and travel alerts for U.K. citizens travelling domestically and abroad.  It is your responsibility to review the current information on travel and security when making plans to travel with The Company.  You are responsible for evaluation the travel information and your acceptance of risk of travel prior to making a reservation.  Visit https://www.gov.uk/foreign-travel-advice for travel information.  By making a reservation with The Company, you acknowledge you are aware of the travel information advised by the government of your citizenship.

Illness

The Company reserves the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behaviour-related assessment is at the sole discretion of The Company or the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services.

You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.

Medical Personnel

No medical personnel travels with your group or is present on board The Company vessels. The Company cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

Motorcoach Safety

You are responsible for wearing your seatbelt when provided. The Company and its Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them.

You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company does not provide child safety devices.

Pregnant Guests

The Company does not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board its cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Weapons

Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type

Hotels & Cabins

Hotels are listed in the accommodation section of our website and in our brochure.

Air-Conditioning

Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company has no control over air-conditioning at hotels.

Check-in Times

The Company does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check-in when you arrive and pay the hotel directly for this service.

Cruise Staterooms

Unless available and selected during the reservation process, staterooms are assigned upon embarkation. On Avalon Waterways cruises, The Company reserves the right to change your cabin when necessary. Upgrades must be purchased in advance of departure; there is no guarantee of upgrade availability if not purchased in advance.

Hotel Changes

Hotels are not guaranteed. The Company reserves the right to substitute hotels of similar standards at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.

Hotel Reward Points

Hotel rewards/points cannot be earned or redeemed with hotels used by The Company.

Room Configuration

The Company contracts standard, twin-bedded rooms (two separate beds per room). Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company.

Singles

Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Triple Rooms

Availability of triple rooms at hotels varies by itinerary. Triple rooms/cabins are not available on Avalon Waterways.

Triple rooms accommodate three people, but do not guarantee three separate beds. An additional bed, if available, is at the hotel’s discretion and may be a roll-away bed put in for the night or a convertible sofa. If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.

Guaranteed Shares

Guaranteed Share accommodations will be monitored and available only within state, federal and country regulations and may not be available at time of travel. Guaranteed Share accommodations are only available on Cosmos Europe, Cosmos North America and Cosmos South America (without extensions).

Guaranteed Share Match

By selecting a share accommodation, you are authorizing The Company to match you with another participant as your roommate for the duration of your trip. The roommate pairing will be of the same sex and roommates will be assigned at time of travel. If no roommate pairing is available, The Company will cover the single supplement. Share accommodations are not available on all trips.

Guaranteed Share Liability, Disputes & Incompatibility

The Company is not liable for any roommate pairing compatibility and, by accepting and purchasing a share accommodation, you waive any claims against The Company and assume all inherent risks in being assigned a roommate.

The Company is not responsible for any disputes between roommates (such as sleep patterns, snoring, noise, air-conditioning or other such personal comfort requirements, etc.). Any dispute between roommates is your responsibility to resolve. During the trip, alternate single arrangements, if available, may be secured but are never guaranteed. You are responsible for covering any extra expenses resulting from changing your rooming arrangements on trip. Payment in full will be required immediately upon securing new accommodations.

Transportation

Alcohol

Alcohol consumption is not permitted on any motorcoaches.

Rail & Air Services

If included rail or air services are unavailable, alternate services are provided at the expense of The Company.

Seat Rotation

For touring with Globus and Cosmos, The Company follows a mandatory, daily seat rotation on motorcoaches for all participants following recommendations by state, federal and country government agencies. Seat rotation may not be available in all instances.

Transfers

Transfers are provided by independent third-party transportation companies. Airport transfers for Globus and Cosmos are often group transfers operated by motorcoach and may have pre-set departures times.

The Company is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable. Transfers are no longer provided in North America starting with 2021 departures.

River Cruising

Carrier Terms

On board an Avalon Waterways river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available for each Avalon ship upon request or at  our carrier terms page.

Cruise Itinerary Changes & Cancellations – Exclusion of Liability

The Company reserves the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company.

The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.

Double Docking

Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking - when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company for reasons of such assignment.

River, Canal, Lock & Dock Maintenance

River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

Trip Documents

It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.

Documents for Minors

Due to heightened security, many countries have adopted practices to prevent international abductions of children. It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors.

Guest Communications

The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. A full travel packet is available electronically 2-3 weeks prior to departure.

Member Certificate

Acceptance on your trip is subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final Documents.

Passports

You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company requires your passport details prior to final documentation for all international travel.

Vaccinations or Medical Certificates

You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

Visas

It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation.

Waivers 

COVID 19 Health & Safety

Signing of a Covid 19 Health & Safety Waiver is required for travel with The Company.  You will not be allowed on trip without signing the waiver and you will be subject to the cancellation fees above.

Avalon Waterways

Signing of a Liability Release is required on Avalon Waterways cruises and for the activities that have higher levels of participation on all cruises. On the first day of the cruise, the Cruise Director will ask you to sign the Liability Release.

 

Cosmos River Cruises

Signing of a Liability Release is required on Cosmos river cruises that include biking. You will be required to sign this Liability Release prior to departure. Your reservation will be cancelled if this Liability Release is not returned to The Company before your departure.

 

Safari Travel Assumption of Risk

Signing of a Liability Release is required. You will be required to sign this Liability Release prior to departure. Your reservation will be cancelled if this Liability Release is not returned to The Company before your departure.

Waivers General

During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company.

Service Inquiries After Your Trip

The Company Contact

If you wish to inquire about any services, ensure all correspondence is received by:
Traveller Services, Avalon House, Lower Mortlake Road, Richmond, Surrey, TW9 2JY or emailed to service@cosmos.co.uk

Claims or Complaints

Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any suppliers (including Service Providers), sub- contractors, or agents in relation to any service provided to you must be made to the Tour or Cruise Director or Local Host® immediately while on trip.

Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.

Responsibility

The Company

Cosmos Tours Limited, is an independent company (“The Company”) licensed to market and distribute travel products under the Globus, Cosmos, and Avalon Waterways brand names, and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts with third-party suppliers.

Company Representation

No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.

A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.

International Conventions & Treaties

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (eg, the Warsaw Convention, the Montréal Convention for international travel by air, any conventions, regulations or any their laws on Air Carrier Liability for air carriers and the Athens Convention for international travel by sea) in that situation.

Laws & Jurisdiction

These Terms and Conditions are governed by English law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Liability

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements (excluding insurance premiums and amendment charges), unless a lower limitation applies to your claim.

Our liability will also be limited in accordance with and/or in an identical manner to:

a) The contractual terms of the companies that provide the travel services that make up your trip. These terms are incorporated in to your reservations; and

b) Any relevant international convention, including but not limited to the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any relevant conventions.

Right to Accept or Reject

The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time.

You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider.

Service Providers

Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates.

From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos, Monograms or Avalon Waterways” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers.

All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.

Service Responsibilities

After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company, depending on the circumstances, The Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.

Disputes

We are a member of ABTA, membership number V3031, and are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct, disputes arising out of or relating to this contract which cannot be amicably settled may be referred to arbitration.

Arbitration

The ABTA arbitration scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or abta.com You can also access the European Commission’s online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr/This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

Trade Names

Avalon Waterways

AVALON WATERWAYS, and other AVALON formative marks, are trademarks and service marks owned and/or applied for and/or registered by Avalon Waterways, Inc., in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways, Inc.

Cosmos

COSMOS and ADVENTURE IS KNOCKING are trademarks and service marks owned and/or applied for and/or registered by Cosmos European Travels AG, in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademarks and service marks COSMOS and ADVENTURE IS KNOCKING, owned by Cosmos European Travels AG.

Globus

GLOBUS is a trademark and service mark owned and/or applied for and/or registered by Globus Gateway Ltd., Inc., in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark GLOBUS owned by Globus Gateway Ltd., Inc.

Monograms

MONOGRAMS is a trademark owned and/or applied for and/or registered by Globus Gateway Ltd. Inc., in the U.S. Patent & Trade Mark Office and in other global jurisdictions. Group Voyagers, Inc., is an authorized user of the trademark and service mark MONOGRAMS, owned by Globus Gateway Ltd. Inc.

Revision Date: 13-JUL-2021